Online orders get delivered at all times of the day, so you may not always be available to grab them right away. These individuals stake out houses with unattended Amazon packages and swipe them without hesitation. Payment issues are also quite the problem, especially if you are charged for a purchase you didn't make or need to refund a recent order.Īnother reason you might be required to contact Amazon's customer service is because of 'porch pirates,' as they are known.

Some items might be delivered damaged, randomly go missing, or get lost in transit. Even so, there may still be a time when you have to resolve a problem by contacting Amazon's support team.

Some Amazon shoppers have been lucky and haven't had to contact Amazon customer service yet. Your online shopping and delivery experience can vary greatly depending on the item quantity, size, and shipment quality of the package. Why might you need to contact Amazon customer service? This guide covers how to contact Amazon customer service in a pinch when you need it. But it becomes easier once you know about all the options you can try. Contacting Amazon's custom service directly can be tricky in some cases.

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